Clay Chain

IN STORE OR CURBSIDE PICKUP:

This item is available for in store or curbside pickup at 2500 B Church St., Norfolk, Virginia 23504. Most items are ready within 24 hrs. You will be notified when your order is ready for pickup.

 SHIPPING:

Shipping is NOT FREE. If you need this item shipped, please contact us BEFORE you check out for a shipping quote. Items ship standard UPS Ground and arrive in approximately 5-7 business days. We are not responsible for any shipping or in-transit damages. If you have a problem with your order, please contact us immediately.

DAMAGE POLICY: 

If you choose not to have your item(s) delivered, any damages that may incur while loading are solely your responsibility, and not that of The Industrial Cottage. 

RETURN POLICY: 

ALL PAINTED/CUSTOMIZED FURNITURE AND CUSTOM ORDER RUGS ARE NON-RETURNABLE. We do not accept returns or exchanges on painted goods off our floor or on custom ordered rugs. All sales are final. Please inspect & review the product carefully and ask any questions you may have before purchasing. Shipping and/or Delivery costs will vary & are nonrefundable.

NEW OR “AS IS” FURNITURE, HOME DECOR, ACCESSORIES, LINENS, TEXTILES, AND UNOPENED PAINT PRODUCTS are returnable or exchangeable within 14 days of purchase date. Shipping costs are non-refundable and return shipping must be paid by the customer. Vintage/“as is” items will show age & imperfections. Please inspect & review the product carefully and ask any questions you may have before purchasing. Shipping and/or Delivery costs will vary & are nonrefundable. Exchanged items are non-refundable to the original form of payment and will be issued in store credit in the form of a gift card if returned within 14 days of exchange date.

SALE AND CLEARANCE ITEMS items are non-returnable and non-refundable. All sales are final.

STORAGE POLICY:

If purchased item(s) are not picked up within 3 weeks of initial pickup notification or purchase date, a $25 weekly storage fee will be applied to your balance. If item(s) are not picked up within 3 months of initial pickup notification or purchase date, the item(s) is therefore forfeited and becomes property of The Industrial Cottage.